Return Policy

Iasdada specializes in women’s casual essentials, focusing on high-quality denim skirts, cozy cardigan sweaters, stylish casual shoes, and trendy hair accessories that complement Birmingham’s vibrant Corporation Street vibe. Our pieces blend comfort, versatility, and on-trend design—perfect for everyday outings, casual workdays, and weekend gatherings. We understand that finding the perfect fit and style matters, so our return policy is category-specific, quality-focused, and designed for a seamless, stress-free experience. This policy applies to all our core products (denim skirts, cardigan sweaters, shoes, hair accessories), ensuring clarity and fairness for every purchase.

1. Eligibility & Return Timeframe

You may initiate a return or exchange within 28 calendar days of the item’s delivery date. To ensure you’re fully satisfied with your purchase—whether testing the fit of a denim skirt, the softness of a cardigan, the comfort of shoes, or the style of hair accessories—we offer a unique "Category-Specific Quality Trial": if you need extra time to evaluate an item’s fit, texture, or functionality, contact our customer service 48 hours before the 28-day window closes to request a 5-day extension. Simply share the item type and your intended use, no detailed proof required.
To be eligible for return or exchange, items must maintain their original condition, design integrity, and quality—with specific guidelines for each category: All Items: Unworn, unused, and free from stains, scratches, or intentional damage. Iasdada-branded tags, size labels, and original packaging must remain intact—no cutting, tampering, or removal of tags, as this may compromise quality verification.Denim Skirts: Fabric retains its original denim texture (no fading, fraying, or pilling); waistband and seams sturdy and intact; zippers/buttons functional; no signs of wear on hems or pockets; shape remains true to design (no stretching or warping).Cardigan Sweaters: Fabric soft and intact (no pilling, snags, or loose threads); knit structure secure; buttons/closures functional; color retains its original tone (no fading); no makeup or deodorant stains on collars or cuffs.Shoes: Unworn (no scuffs on soles, no creases on uppers); insoles clean and intact; original shoe box and packaging included; no damage to straps, buckles, or soles; fit remains true to size (no stretching from wear).Hair Accessories: Unused (no signs of wear, no hair product residue); original packaging intact; no damage to clips, bands, or decorative details; shape and design unaltered.All items must be returned in their original Iasdada packaging (recyclable paper bags for clothing/accessories, shoe boxes for footwear) to protect against transit damage and ensure quality preservation. Minor wear to packaging from delivery is acceptable.
The following items are non-returnable: Final sale products (clearly marked "Final Sale" on product pages and checkout), personalized items, hair accessories with broken packaging (due to hygiene reasons), and items with signs of wear or tampering.

2. Return & Exchange Options

2.1 Category-Specific Exchange

Exchange any eligible item for a different size, color, or style (subject to real-time stock availability). We prioritize restocking our core categories to ensure your replacement maintains the same quality, fit, and style as your original purchase—whether swapping a denim skirt size, a cardigan color, a shoe width, or a hair accessory design.
Perks of exchanging with Iasdada: Complimentary standard shipping on replacement items (one free reshipment per order). If you need the item for a special occasion or upcoming outing, note the date to qualify for free expedited shipping with a "Style Priority" label.Simple price adjustments: For higher-priced exchanges, pay the difference via our secure payment portal. For lower-priced exchanges, the remaining balance is issued as instant store credit with no minimum spend, valid for immediate use on any product.

2.2 Store Credit

If you prefer not to exchange, we’ll issue store credit for the full purchase price of the returned item. This credit is valid for 3 years from issuance—ideal for updating your wardrobe with new denim skirts, cardigans, shoes, or hair accessories across seasons.
Your credit code will be sent to your registered email within 4 business hours of return approval, along with a free "Birmingham Casual Styling Guide" (featuring outfit ideas pairing our denim skirts, cardigans, shoes, and hair accessories for Corporation Street outings and beyond).
Lost credit codes can be retrieved instantly via our website’s "Credit Hub" by entering your order number or email—no tedious verification steps.

2.3 Original Payment Refund

Refunds are credited back to your original payment method (credit card, PayPal, debit card). We process refunds within 30 hours of receiving and inspecting the item—with extra care for each category’s quality standards to ensure thorough checks don’t delay your refund.
Important refund notes: Initial shipping fees are non-refundable for change-of-mind returns. If the return is due to our error (wrong item, defective product, or size discrepancy), we fully refund shipping costs plus the item price, and include a £5 "Style Upgrade" coupon for your next purchase.Refunds typically take 2-3 business days to reflect in your account (varies by payment provider). We’ll send a "Refund Confirmed" email with a clear timeline and transaction reference, so you’re always informed.

3. Shipping & Logistics Guidelines

  • Our Error (Defect/Incorrect Item): A pre-paid return label is sent to your email within 1.5 hours of your request. Print at home or at 850+ UK partner courier locations, including Birmingham local shops and Corporation Street convenience stores. We cover all replacement shipping costs, with shoes shipped in protective boxes and delicate items (hair accessories) in padded packaging.
  • Change of Mind: A flat-rate return fee of £2.50 applies, deducted from your refund or store credit. Every return includes complimentary tracked shipping to ensure your item reaches us safely—choose any trackable courier that fits your schedule, even during busy Birmingham shopping periods.
  • In-Store Returns: Return eligible items in person at our Birmingham store (36 Corporation Street, B4 6AT) during business hours. In-store returns are processed instantly, and our team will help you test fit, check quality, and assist with exchanges—plus give a free mini hair accessory as a small thank you.

4. Step-by-Step Return & Exchange Process

  1. Submit Your Request: Email customer service at iasdada@outlook.com with these essential details (no long forms—ideal for busy shoppers):
    1. Order number (from your confirmation email)
    2. Item details (e.g., "Denim Midi Skirt, Size 10", "Cream Cardigan, Size M", "Leather Sneakers, Size 6", "Beaded Hair Clip, Gold")
    3. Preferred option (refund, exchange, or store credit)
    4. Brief note on your reason for return (if applicable, e.g., "wrong size", "style not as expected")
    5. Clear photos (for defects/damage—close-ups of fabric flaws, shoe scuffs, or accessory damage to speed resolution)
  2. Receive Return Authorization (RA) Number: Our team reviews requests within 6 business hours. Approved requests get a unique RA number, category-specific packaging tips (e.g., folding denim skirts to avoid creases, packing shoes to protect soles), and simple return instructions.
  3. Package & Send: Securely pack the item with original tags and packaging, and include the RA number inside. Attach the pre-paid label (if provided) or ship via your chosen courier. For in-store returns, bring the item and order confirmation (digital or printed)—no extra paperwork.
  4. Inspection & Finalization: We inspect the item within 1.5 business hours of receipt, with category-specific checks (denim texture, cardigan softness, shoe condition, accessory integrity). Once eligibility is confirmed, we process your request promptly and send a confirmation email with tracking links, shipment details, or credit code.

5. Defective or Damaged Items

Report defective items (loose seams, faulty zippers, broken shoe soles, damaged hair accessories) or delivery-damaged items within 3 calendar days of receipt. Include clear photos and your order number—we prioritize these requests to resolve issues quickly.
After verification (within 1 hour), choose from three flexible solutions: Free replacement (next-day shipping to ensure you get your item quickly, with protective packaging to maintain quality).Instant full refund (no need to return the defective item if it’s impractical to ship, especially for small hair accessories).Store credit plus a £7 "Quality Care" Voucher (valid for any purchase, perfect for replacing or upgrading your item).

6. International Returns

  • International customers are eligible for store credit or refunds (exchanges unavailable due to cross-border shipping complexities and category-specific quality requirements).
  • A flat-rate international return fee of £11.50 applies, covering tracked shipping, customs clearance, and insurance up to £85 (extra coverage for shoes and delicate accessories). This fee is deducted from your refund or store credit—no hidden charges.
  • We provide a pre-filled customs declaration form (marked "Returned Merchandise") and multilingual note (English, French, Spanish, German) to minimize customs delays, plus category-specific packaging guidelines for international transit.

7. Additional Terms

  • Gift Returns: Return gifts for store credit in the recipient’s name. Include the gift giver’s order number to speed processing to 1 business day, and request a personalized styling note for the credit email—perfect for gifting casual essentials.
  • Pre-Order Returns: Cancel pre-orders up to 72 hours before dispatch for a full refund, or return the item within 28 days of delivery (same category-specific eligibility rules apply).
  • RA Number Requirement: All postal returns must include the issued RA number. Unlabeled returns are held for 6 days while we attempt to contact you. Unclaimed items are donated to local Birmingham community groups supporting affordable casual wear and accessories.
  • Care Guide: Receive a free digital care guide with every return approval (tips for caring for denim skirts, cardigans, shoes, and hair accessories to extend their lifespan).

Contact Us

For questions, concerns, or assistance with returns—especially category-specific fit or quality queries—our friendly team is here to help:
  • Email: iasdada@outlook.com
  • Phone: +44 (0) 121 448 7930
  • In-Store: 36 Corporation Street, Birmingham B4 6AT, United Kingdom (open during standard business hours)
This policy is effective from the publication date. Iasdada reserves the right to update it periodically, with changes posted on our official website and applying to all orders placed after the revision date.